Help
Questions, problems or feedback about WeatherPush? Send us an email. We usually reply within a few working days.
Contact
If you can, tell us your device and iOS or Android version and briefly describe what happened.
Frequently asked questions
I don't receive any alerts. What can I check?
Check that notifications are allowed for WeatherPush in your device settings, that at least one alert is switched on for the place under “Alerts”, and that the device is online. Alerts are checked regularly, about every 20 minutes.
What is “Rain soon”?
An alert without a threshold: it arrives about an hour ahead when radar and the short-range forecast expect rain at your place. For rain within the next 24 hours there is the “Rain” alert with an amount threshold.
What is a Live Activity?
On an iPhone an alert can also appear live on the Lock Screen and in the Dynamic Island: “Rain soon” as a countdown, the other alerts from 6 hours ahead. You choose this per alert under “How”. If Live Activities are turned off in Settings, a notification arrives instead.
What do the cloud bars in the chart mean?
The four bars below the chart show cloud cover at different altitudes: high, medium and low clouds, plus fog near the ground. The darker the bar, the denser the cloud cover for that hour.
Why doesn’t “My location” move with me?
WeatherPush determines your location when you open the app, not in the background, and only while location access is allowed (“While Using the App”). Without it, a note on the weather screen says why. “Stay here” turns it into a fixed place.
How do I switch to °F, mph or inches?
In Settings under “Units”. “Auto” follows your region; pick the wind unit next to the chart.
Are there widgets?
Yes: “Next rain” and “Active alerts” for the Home Screen, on an iPhone also for the Lock Screen and the Apple Watch. They show the place selected in the app.
How do I delete my stored data?
Under “Alerts”, “Turn off alerts for this place” deletes that place's data on our server. “Turn notifications off entirely” deletes everything for this device: the push token, all alert places and thresholds. What else we process is described in the privacy policy. For access or deletion requests, email us at the address above.
Where does the weather data come from?
The data comes from the Norwegian Meteorological Institute (met.no) and the German Weather Service (DWD, via Bright Sky).